Refund policy

SMARTLIVY — RETURN & REFUND POLICY

Last Updated: 31-08-2026

At SMARTLIVY, we want you to shop with confidence. If something isn't right with your order, our support team is here to help.

This Return & Refund Policy explains when a product can be returned, applicable charges, cancellation conditions, and how refunds are processed.

1. Return Eligibility

Most products purchased from SMARTLIVY may be eligible for return within 14 days from the date of delivery, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging.
All accessories, manuals, tags, and components supplied with the product are included.
The product has not been altered, damaged, washed, misused, or tampered with.
The product is not specifically marked as non-returnable on its product page.

Certain products may have product-specific return conditions. Where applicable, those conditions will be displayed on the product page.

2. Returns Within 2 Days of Delivery

You may request a return within 2 days (48 hours) of delivery.

For eligible change-of-mind/customer-preference returns:

Return shipping is provided at no additional charge to the customer.
A 5% restocking fee may be deducted from the eligible product refund.
The product must satisfy the return conditions mentioned above.

Example

If the eligible product value is ₹1,000:

₹1,000 − 5% restocking fee (₹50) = ₹950 refund

3. Returns From Day 3 to Day 14

Returns requested after 48 hours and up to 14 days from delivery may be accepted if the product remains eligible for return.

For these returns:

A 15% restocking fee will apply.
Return shipping will be arranged and paid for by the customer.
Original shipping charges, if separately charged, are generally non-refundable.
The product must be unused and returned in its original condition and packaging.

The applicable refund will be calculated after deducting the applicable restocking and return-shipping costs.

4. Damaged, Defective, Wrong or Missing Products

If you receive:

A damaged product
A defective product
The wrong product
A missing item
A product materially different from what was ordered

please contact us within 48 hours of delivery.

For damage, missing-item, or incorrect-item claims, we strongly recommend recording a continuous unboxing video from the sealed package through the opening and inspection of the product.

Where the issue is confirmed to be attributable to SMARTLIVY, our fulfillment partner, or the carrier:

No restocking fee or return-shipping charge will be applied to the customer.

Depending on the circumstances, SMARTLIVY may provide:

A replacement;
A partial refund; or
A full refund.

The appropriate resolution will depend on the nature of the issue and product availability.

5. Order Cancellation

Cancellation within 24 hours

You may request cancellation within 24 hours of placing your order.

A 5% restocking/processing fee may apply where the order has already entered processing or fulfillment.

If the order has not incurred any recoverable processing/fulfillment costs, SMARTLIVY may waive the fee at its discretion.

Cancellation after 24 hours

Cancellation requests made after 24 hours but before fulfillment/dispatch may be accepted at SMARTLIVY's discretion.

A 15% restocking/processing fee will apply.

Once an order has been dispatched, cancellation is generally no longer available. The customer may instead request a return according to this Return & Refund Policy, where eligible.

Important: Cancellation or return restrictions do not limit any rights that cannot legally be excluded under applicable consumer law.

6. Refused or Undelivered COD Orders

For Cash on Delivery orders, customers are requested to accept their confirmed orders.

If an order is refused without a valid reason after dispatch, SMARTLIVY may recover reasonable logistics, shipping, reverse-shipping, and processing costs to the extent permitted by applicable law.

Repeated refusal of COD orders may result in future orders being restricted to prepaid payment methods.

7. Non-Returnable Products

Returns may not be available for:

Products specifically marked Non-Returnable.
Products that have been used, washed, modified, damaged, or tampered with after delivery.
Products returned without required accessories or components.
Products damaged due to improper use.
Products affected by normal wear and tear.
Products that cannot reasonably be resold because of the customer's handling.

Product-specific exclusions will always take precedence where clearly disclosed on the product page.

8. How to Request a Return

To request a return:

Contact SMARTLIVY customer support.
Provide your order number.
Explain the reason for the return.
Provide photographs/videos where requested.
Wait for return authorization before shipping the product.
Follow the return instructions provided by our support team.

Do not send a product to any address without receiving return instructions from SMARTLIVY.

9. Inspection

All returned products are inspected after reaching our designated return facility.

We may reject a return or adjust the refund if:

The product has been used beyond reasonable inspection.
The product is damaged due to customer handling.
Original components are missing.
The returned product does not correspond to the product originally supplied.

10. Refunds

Once the returned product has been received and inspected, SMARTLIVY will notify you regarding the approval or rejection of the refund.

For approved refunds, we aim to initiate the refund within 7 business days after approval.

The time taken for the amount to appear in your bank account/payment method may depend on the payment provider or financial institution.

For Cash on Delivery orders, refunds may require valid bank-account/UPI details or another supported refund method.

11. Shipping Charges

Unless otherwise stated:

Original shipping charges are non-refundable for customer-requested returns.
Return shipping is free for confirmed wrong, damaged, defective, or missing-item cases attributable to SMARTLIVY/our fulfillment or shipping process.
Customer-requested returns after the first 48 hours are subject to customer-paid return shipping and the applicable 15% restocking fee.