Terms of service

SMARTLIVY — TERMS OF SERVICE

Last Updated: 31-08-2026

Welcome to SMARTLIVY.

These Terms of Service govern your use of the SMARTLIVY website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. About SMARTLIVY

SMARTLIVY operates an online retail/e-commerce store offering products across selected categories including kitchen gadgets, home-use products, lifestyle accessories, and other consumer products.

SMARTLIVY may work with third-party suppliers, fulfillment providers, warehouses, and logistics partners to process and deliver customer orders.

2. Eligibility

By using our website, you confirm that:

You are legally capable of entering into a purchase transaction.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and availability are accurate.

However:

Product colors may appear slightly different depending on your screen.
Packaging may occasionally vary from product images.
Minor manufacturing or packaging variations may occur.
Product specifications may be updated by manufacturers or suppliers where applicable.

We do not intentionally misrepresent product characteristics.

4. Prices

All prices displayed on SMARTLIVY are subject to change without prior notice.

We reserve the right to correct pricing, product-description, availability, or typographical errors.

If an order has been placed at an obviously incorrect price due to a technical or listing error, SMARTLIVY may contact the customer before processing the order.

5. Order Acceptance

Placing an order does not automatically guarantee acceptance.

SMARTLIVY reserves the right to cancel or decline an order in situations including:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical errors
Other legitimate operational reasons

If we cancel a prepaid order, the eligible amount paid for the cancelled order will be refunded through the applicable payment method.

6. Order Cancellation

Cancellation requests are governed by our Return & Refund Policy.

Customers should carefully review:

Product
Quantity
Variant
Delivery address
Contact details
Payment method

before placing an order.

7. Payment

SMARTLIVY may offer prepaid payment methods and Cash on Delivery where available.

All payment transactions are processed through supported payment providers.

SMARTLIVY does not intentionally store complete card credentials such as full card numbers or CVV information.

8. Cash on Delivery

COD availability is subject to PIN-code and logistics eligibility.

SMARTLIVY may restrict COD availability for certain orders based on operational, fraud-prevention, or logistics considerations.

9. Shipping

Shipping and estimated delivery timeframes are governed by our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances outside SMARTLIVY's reasonable control.

10. Returns and Refunds

All returns, cancellations, replacements, and refunds are governed by our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot legally be excluded.

11. Prohibited Use

You agree not to:

Use our website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Introduce malicious software or harmful code.
Scrape or copy website content for unauthorized commercial use.
Submit fraudulent orders.
Abuse promotional offers.
Provide false information.
Interfere with the normal operation of the website.

12. Intellectual Property

All SMARTLIVY branding, logos, graphics, website design, original text, photographs, videos, and other original content are owned by or licensed to SMARTLIVY unless otherwise stated.

You may not reproduce, distribute, modify, sell, or commercially exploit such content without prior written permission.

13. Third-Party Services

Our store may use third-party services for:

Payment processing
Shipping
Order fulfillment
Analytics
Marketing
Customer communication
Fraud prevention

These providers may process information necessary to perform their services.

14. Website Availability

We aim to keep SMARTLIVY available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

Maintenance
Updates
Technical problems
Hosting issues
Security events
Circumstances beyond our reasonable control

15. Limitation of Liability

To the extent permitted by applicable law, SMARTLIVY will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. Changes to These Terms

SMARTLIVY may update these Terms from time to time.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

17. Governing Law

These Terms shall be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over SMARTLIVY, subject to applicable consumer-protection laws.