Shipping policy

SMARTLIVY — SHIPPING POLICY

Last Updated: 31-08-2026

At SMARTLIVY, we work with fulfillment and logistics partners to deliver products across India.

We aim to make the delivery process simple, transparent, and reliable.

1. Where We Deliver

SMARTLIVY currently delivers to serviceable locations across India.

Delivery availability may depend on the courier network and the customer's PIN code.

Some remote or restricted locations may require additional delivery time.

2. Order Processing

After you place an order, we verify and process it for fulfillment.

Processing time:

1–2 business days

During high-demand periods, promotions, holidays, weather disruptions, or unforeseen operational circumstances, processing may take longer.

3. Estimated Delivery Time

Once dispatched, most orders are expected to arrive within approximately:

3–8 business days

Typical delivery may vary according to:

Delivery location
PIN code
Courier availability
Weather
Public holidays
Regional restrictions
Peak-season order volume
Unforeseen logistics delays

The delivery estimate is therefore an estimated timeframe, not a guaranteed delivery date.

4. Tracking

Once your order has been dispatched, SMARTLIVY or our logistics partner will provide tracking information through the contact details provided during checkout, where available.

Tracking information may take some time to become active after dispatch.

5. Cash on Delivery

Where COD is available for your PIN code, the option will be displayed during checkout.

COD availability may vary depending on:

PIN code
Product
Order value
Courier availability
Previous delivery history
Logistics restrictions

If COD is unavailable, customers can use the prepaid payment methods offered at checkout.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that:

Your address is correct.
Your mobile number is active.
Someone is available to receive the package.
The courier can contact you if necessary.

Providing an incorrect or incomplete address may result in delivery delays, additional logistics costs, or return-to-origin.

7. Delayed Orders

Occasionally, delivery may be delayed because of:

Heavy rainfall or extreme weather
Courier network disruptions
Public holidays
High seasonal demand
Incorrect/incomplete address
Remote-area delivery
Transportation disruptions
Other circumstances beyond reasonable control

If your tracking information has not updated for an unusually long period, please contact our support team.

We will coordinate with the relevant logistics partner to investigate the shipment.

8. Incorrect Address

Please carefully verify your address before completing your order.

If you discover an address error, contact SMARTLIVY as soon as possible.

We will attempt to update the address if the order has not yet been processed or dispatched.

Once the package has been dispatched, changing the delivery address may not be possible.

9. Damaged Package

If the outer package appears visibly damaged at delivery:

Take photographs/videos of the package.
Record the opening/unboxing where possible.
Contact SMARTLIVY within 48 hours of delivery.

This helps us investigate the issue with our fulfillment and logistics partners.

10. Lost or Undelivered Shipments

If a shipment is confirmed lost or undeliverable due to a logistics issue, SMARTLIVY will work with the relevant courier/fulfillment partner to resolve the matter.

Depending on the circumstances, we may provide a replacement or eligible refund.

11. Free Shipping

Where free shipping is advertised for a particular product or order, the applicable free-shipping offer will be displayed on the product page, cart, or checkout.

Promotional shipping offers may be subject to minimum order values, serviceability, or other conditions clearly communicated at the time of purchase.